Archive for category References

arvato services

“arvato services cooperated with Otherwise Europe Ltd. In 2010 and 2011. otherWise delivered number of consulting services in scope of effectivenes of business processes and optimization of ICT architecture.
This cooperationwas highly satisfying and we recommend otherWise as the competent provider of consulting services?

Joanna Rada, Contact Center Director

No Comments

?We have cooperated with otherWise in the process of building the call center in our company. [?] With full responsibility we recommend otherWise as an expert in the contact center systems.?

Dominik Lewandowski, CEO,

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Institute for International Research

Institute for International Research cooperates with Mr Michał Sawicki since April 2010. The courses conducted by Mr Michał Sawicki are very highly rated by participants due to the substantive approach and an open approach to the needs of our customers.

Ewa Kowalska, President, Institute for International Research.

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BNP Paribas Fortis

Mr Michał Sawicki demonstrated a very deep knowledge of management of call centers and customer service and willingly shared his knowledge and experience with listeners.

Cezary Schellenberg, Call Center Manager, BNP Paribas Fortis.

No Comments

Avista Media

The opinions expressed by the staff of Avista Media allow us to assess Otherwise Europe Ltd. as a competent and reliable business partner and Mr Michał Sawicki as a person highly professional and focused on the current needs of listeners and solving real problems identified by participants of seminars and workshops.

Katarzyna Witulska, Director of the Contact Center, Avista Media Sp. z o.o.

No Comments

Multimedia Polska

The team of Mr. Michael Sawicki performed an advisory project of the optimization of call center operations for Multimedia Polska S.A.. The aim of the project was to improve resource efficiency and to optimize organization of work in call center. The goal was to answer the questions about the further development of call centers and investment in infrastructure. All project objectives have been achieved. We are pleased with the results of the work of the team of Mr. Michał Sawicki and the quality of the cooperation with the project team.

Sales and Customer Service Director, Multimedia Polska S.A.

No Comments

Raiffeisen Bank

The project allowed the Bank to revise plans for the development of call center and investment plans for the purchase of call center infrastructure has been rationalized on the basis of project results. [?]Proposed solutions are very valuable and practical for immediate use. Some suggestions have been applied during the project. The Bank estimates that implementation of the recommended procedures will significantly reduce call center operating costs and improve customer service with only a little effort.

Director of Customer Service Department, Raiffeisen Bank Polska S.A.

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…Mr. Michał Sawicki was co-coordinating the team of Citicom Group company in the range of implementation of Contact Center system for Enel-Med SA Medical Center. Delivery, installation, implementation and training were delivered within the budget and on time and the goals of the project was achieved.

Head of Call Center, Enel-Med Medical Center

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