Latest events

September 22-23 | X Contact Center Congress

We invite all our customers, friends and partners to take part in X Contact Center Congress. More info you can find at wydarzenia.nf.pl.

Summer holidays July 2013

We are closed between July 1-31. In urgent cases please use our mobile numbers.

Summer Holidays

We are sorry for any inconveniences.

 

March 5-6, 2013 | Analysis of customer care processes

We kindly invite all our Customers and Friends to meet us at „Analysis of customer care processes” workshops on March 5-6, 2013 in Hotel Marriott, Warsaw. Agata Sawicka from otherWise will lead the training about „Manager’s analytical toolkit in customer care processes”. More info you can find at www.mmcpolska.pl.

September 18, 2012 | Call Center Awards 2012

We invite all our customers, friends and partners to take part in Call Center Awards 2012 – the first such event in Poland. Please join us during  the final gala on September 18, 2012. More information about the event can be found at http://www.callcenterawards.pl.

May 23-25, 2012 | Certified Call Center Manager

We kindly invite for the certified course of „Certified Call Center Manager” organized by Institute for International Research. More info you can find at www.iir.pl. All lectures and materials are in Polish. Please do not hesitate to contact the lecturer: m.slawinski@otherwise.pl.

 

April 24-25, 2012 | Customer Relations Center

We kindly invite all our Customers and Friends to meet us at Customer Relations Center Conference on April 24-25, 2012 in Hotel Marriott, Warsaw. Marcin Sławiński and Michał Sawicki from otherWise will lead the lectures and moderate workshops about project management and leadership in CC projects . More info you can find here.

III CUSTOMER CONTACT MANAGEMENT SUMMIT

We kindly invite all our Customers and Friends to meet us at III CUSTOMER CONTACT MANAGEMENT SUMMIT on April 12-13, 2012 in Hotel Courtyard by Marriott, Warsaw

February 21-22, 2012 | 2nd Forum Customer Service

We do recommend the II Forum Customer Service organized by Institute for International Research. The forum will take place on February  21-22, 2012 in Warsaw. More info you could find at IIR.

Christmas break,December 27-30

We are closed between December 27-30. In urgent cases please use our mobile numbers. Read the rest of this entry »

New registration address

Please notice that our registration address has changed. Since December 1, 2011 our address is:

Otherwise Europe Ltd.

220 C Blythe Road

W14 0HH, London

December 1-2, 2011 | Mathematical Model of Call Centers Seminar

We kindly invite for the consecutive seminar of Mathematical Model of Call Centers organized by Institute for International Research that will take place on March 30-31, 2011.Model Matematyczny CC Read the rest of this entry »

October 18-19, 2011 | Call Contact Center Summit

We kindly invite all our Customers and Friends to meet us at Call Center Summit on October 18-19, 2011 in Hotel Mercure Chopin, Warsaw. Michał Sawicki from otherWise will lead the lecture about new trends in managing of call center effectiveness. More info you can find at http://bmspolska.pl.

Press articles about otherWise

Recent press articles about otherWise:

September 26-27, 2011, The Power of Telemarketing

We kindly invite all our Customers and Friends to meet us at The Power of Telemarketing (Siła Telemarketingu) conference on September 26-27, 2011 in Hotel Radisson, Warsaw. Michał Sawicki from otherWise together with Katarzyna Tęcza from Lux-Med Group will lead the lecture about the impact of planning and scheduling on the motivation of the employees. More info you can find at http://www.silatelemarketingu.pl/

September 19, 2011 | Call Center Awards 2011

We invite all our customers, friends and partners to take part in Call Center Awards 2011 – the first such event in Poland. Don’t forget to send in applications for the competition until 15 July and join us during  the final gala on September 19, 2011. otherWise was asked to join the jury of the contest. More information about the event can be found at http://www.callcenterawards.pl.

September 1-2, 2011 | XLScheduler’s User Group Forum 2011

On September 1st and 2nd this year XLScheduler AB will for the first time arrange an international User Group Forum, for all XLScheduler users. XLScheduler will have participants from Sweden, Norway, Poland, UK, Netherlands, US and Canada. Read the rest of this entry »

June 8-9, 2011 | Reporting in Call Center Conference by BMS

We recommend the Incentive systems in call center conference organized by BMS Polska. More info you can find here.

June 8-9, 2011 | Call Center Metrics Seminar

We kindly invite for the seminar of Call Center Metrics organized by Institute for International Research that will take place on June 8-9, 2011. The seminar is leaded by otherWise. Read the rest of this entry »

May 24, 2011 | CRM Gigacon

We kindly invite all our Customers to meet us at CRM Gigacon conference on May 24, 2011 in Hotel Courtyard by Marriott, Warsaw. otherWise will deliver the lecture about “The meaning of CRM for your customers”. More info you can find at http://gigacon.org/crm.

 

May 18-19, 2011 | Incentive systems in call center

We recommend the Incentive systems in call center conference organized by BMS Polska. More info you can find here.

May 17, 2011 | Call Center – ludzie – narzędzia – metody conference

We kindly invite all our Customers and Friends to meet us at “Call Center – ludzie – narzędzia – metody” conference. More info you can find at www.tcct.pl.

March 30 – 31, 2011 | Mathematical Model of Call Centers Seminar

We kindly invite for the consecutive seminar of Mathematical Model of Call Centers organized by Institute for International Research that will take place on March 30-31, 2011. Read the rest of this entry »

March 9 – 10, 2011 | Call Contact Center Conference

We kindly invite all our Customers and Friends to meet us at Call Contact Center Conference on March 9-10, 2011 in Hotel Marriott, Warsaw. Michał Sawicki from otherWise will lead the lecture about economical optimization of outbound campaigns. More info you can find at http://konferencje.computerworld.pl/

February 21 – 24, 2011 | CallCenterWorld

We kindly invite all our Customers to meet us at CallCenterWorld congress from 21st to 24thFebruary 2011 in Berlin. More info you can find at http://www.callcenterworld.de/en/.

February 9 – 10, 2011 | Reporting in Call Center Workshop by BMS

We kindly invite all our Customers and Friends to meet us at workshops of reporting in call center on February 9-10, 2011 in Hotel Marriott, Warsaw. The workshop is organized by Business Media Solutions and otherWise is the contents partner of this event. Michał Sawicki from otherWise will lead the opening lecture on February 9. There is going to be one lecture in English by Emma Skygebjerg from XLScheduler, Sweden. More info you can find athttp://www.bmspolska.pl

November 25-26, 2010 | Reporting and Analysis in Call Centers Seminar

The first edition seminar of Reporting and Analysis in Call Centers organized by Institute for International Research and leaded by otherWise took place on November 25-26, 2010. We thank to all our attendees for a fantastic atmosphere and valuable discussion. We hope to meet you again soon.

September 20-21, 2010 | Mathematic Model of Call Center

The consecutive seminar of Mathematical Model of Call Centers organized by Institute for International Research and leaded by otherWise took place on September 20-21, 2010. We thank to all our attendees for a fantastic atmosphere and valuable discussion. We hope to meet you again soon.

May 25-26, 2010 | Network Gigacon 2010

The consecutive Network Gigacon conference took place on May 25-26, 2010. Michał Sawicki from otherWise gave the lecture about security and interception of phone calls. We thank all our attendees.

May 24, 2010 | CRM Gigacon 2010

The consecutive CRM Gigacon conference took place on May 24, 2010. Michał Sawicki from otherWise gave the opening lecture. The topic of this lecture was “A Wise Selection and a Smart Implementation of the CRM”. We thank all our attendees, we thank you for an interesting discussion.

April 21-22, 2010 | Call Contact Center Conference

The 4th Call Contact Center conference organized by Computerworld took place on April 20-21, 2010. otherWise took a part in a workshops session of this conference. Michał Sawicki from otherWise gave the lecture about implementation of skill-based routing mechanism in call centers, pros and cons. We thank all our attendees and the organizers of the workshops. We thank you for an interesting discussion.

April 19-20, 2010 | Mathematic Model of Call Center Seminar by IIR

Mathematic Model of Call Center

The first seminar of Mathematical Model of Call Centers organized by Institute for International Research and leaded by otherWise took place in April 2010. We thank to all our attendees for a fantastic atmosphere and valuable discussion. We hope to meet you again soon.

 

March 2 to 10, 2010 | CeBIT

We kindly thank all our Customers, Partners and Friends for interesting and valuable discussions during CeBIT 2010 exhibition in Hanover. More info about the exhibition you can find at http://www.cebit.de/homepage_e.

February 8 to 11, 2010 | CallCenterWorld

We kindly thank all our Customers, Partners and Friends for interesting and valuable discussions during CallCenterWorld congress in Berlin. We believe that many those meetings may initiate long term cooperation and help us deliver even better services for our customers. More info about the congress you can find at http://www.callcenterworld.de/en/.

December 10, 2009 | 21st Electronic Banking Forum

We kindly thank all our Customers and Friends for an interesting and valuable discussion during 21st Electronic Banking Forum at The Banking and Financing Center „Nowy Świat” in Warsaw. More info you can find at http://www.cpi.com.pl/imprezy/2009/wokb/index.php .

November 18, 2009 | Call Center Gigacon 2009.

The consecutive Call Center Gigacon took place on November 18, 2009. Below you can download documents of a presentation of otherWise. The documents are available only in Polish.