Call Center Trainings

Anyone who stops learning is old, whether at twenty or eighty.  Anyone who keeps learning stays young.  The greatest thing in life is to keep your mind young. (Henry Ford)

We share our knowledge and experience not only carrying out consultancy projects. We also provide specialized trainings for managers, analysts and planners of call centers. Below you can find a brief proposal of standard two-day trainings conducted by otherWise. Trainings are adjusted to the current problems and needs of the organization. All trainings are arranged as workshops and most of them are prepared as computer classes.

• Metrics in the call center part 1
• Metrics in the call center part 2
• The reporting and analysis in the call center
• Mathematical model of call center.
• Advanced call distribution.
• Objectives and methods of forecasting of the incoming traffic.
• Time management and the motivational function of time management.
• Optimization of outbound campaigns.
• Managing a small call center

We are happy that our clients find our trainings to be a valuable aid for their businesses. We are pleased to present testimonials about our training. Managers and  analysts from the following companies were trained by otherWise: