April 21-22, 2010 | Call Contact Center Conference « otherWise

April 21-22, 2010 | Call Contact Center Conference

The 4th Call Contact Center conference organized by Computerworld took place on April 20-21, 2010. otherWise took a part in a workshops session of this conference. Michał Sawicki from otherWise gave the lecture about implementation of skill-based routing mechanism in call centers, pros and cons. We thank all our attendees and the organizers of the workshops. We thank you for an interesting discussion.

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References

Raiffeisen Bank

Proposed solutions are very valuable and practical for immediate use.

Multimedia Polska

We are pleased with the results of the work of the team of Mr. Michał Sawicki and the quality of the cooperation with the project team.

arvato services

“arvato services cooperated with Otherwise Europe Ltd. In 2010 and 2011. otherWise delivered number of consulting services in scope of effectivenes of business processes and optimization of ICT architecture. This cooperationwas highly satisfying and we recommend otherWise as the competent provider of consulting services? Joanna Rada, Contact Center Director

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