Archive for category call center

September 22-23 | X Contact Center Congress

We invite all our customers, friends and partners to take part in X Contact Center Congress. More info you can find at wydarzenia.nf.pl.

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I love TNT Express

Well, actually I may say that A few times they have delivered my parcels and everything was correct.
This is A normal situation, I hope. Here I want to describe something else. Once, in order to explain something I had to call TNT.  For over 10 years I have consulted call centers and I have never ever experienced anything like this. This was a pure service perfection. This was absolutely my pleasure.
I could be more explicit, give  you more details but why don?t you call them yourselves? Just call Polish branch 801 31 00 00 or (22) 771 71 71. But, please, be prepared.

To all TNT staff – thank you for this example of the excellent service. Sure you can!

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March 5-6, 2013 | Analysis of customer care processes

We kindly invite all our Customers and Friends to meet us at ?Analysis of customer care processes? workshops on March 5-6, 2013 in Hotel Marriott, Warsaw. Agata Sawicka from otherWise will lead the training about ?Manager?s analytical toolkit in customer care processes?. More info you can find at www.mmcpolska.pl.

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September 18, 2012 | Call Center Awards 2012

We invite all our customers, friends and partners to take part in Call Center Awards 2012 – the first such event in Poland. Please join us during  the final gala on September 18, 2012. More information about the event can be found at http://www.callcenterawards.pl.

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December 1-2, 2011 | Mathematical Model of Call Centers Seminar

We kindly invite for the consecutive seminar of Mathematical Model of Call Centers organized by Institute for International Research that will take place on March 30-31, 2011.Model Matematyczny CC Read the rest of this entry »

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October 18-19, 2011 | Call Contact Center Summit

We kindly invite all our Customers and Friends to meet us at Call Center Summit on October 18-19, 2011 in Hotel Mercure Chopin, Warsaw. Michał Sawicki from otherWise will lead the lecture about new trends in managing of call center effectiveness. More info you can find at http://bmspolska.pl.

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Press articles about otherWise

Recent press articles about otherWise:

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September 26-27, 2011, The Power of Telemarketing

We kindly invite all our Customers and Friends to meet us at The Power of Telemarketing (Siła Telemarketingu) conference on September 26-27, 2011 in Hotel Radisson, Warsaw. Michał Sawicki from otherWise together with Katarzyna Tęcza from Lux-Med Group will lead the lecture about the impact of planning and scheduling on the motivation of the employees. More info you can find at http://www.silatelemarketingu.pl/

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September 19, 2011 | Call Center Awards 2011

We invite all our customers, friends and partners to take part in Call Center Awards 2011 – the first such event in Poland. Don?t forget to send in applications for the competition until 15 July and join us during  the final gala on September 19, 2011. otherWise was asked to join the jury of the contest. More information about the event can be found at http://www.callcenterawards.pl.

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September 1-2, 2011 | XLScheduler?s User Group Forum 2011

On September 1st and 2nd this year XLScheduler AB will for the first time arrange an international User Group Forum, for all XLScheduler users. XLScheduler will have participants from Sweden, Norway, Poland, UK, Netherlands, US and Canada. Read the rest of this entry »

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