June 8-9, 2011 | Call Center Metrics Seminar

We kindly invite for the seminar of Call Center Metrics organized by Institute for International Research that will take place on June 8-9, 2011. The seminar is leaded by otherWise.

More info you can find in brochure and at www.iir.pl. All lectures and materials are in Polish. Please do not hesitate to contact the lecturer: m.sawicki@otherwise.pl.

If you can?t measure it, you can?t manage it.

Peter Drucker

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